Privacy Policy

At SwiftBox Fulfilment, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website, services, and fulfilment solutions.

1. Information We Collect

We may collect the following types of information:

• Personal Information – such as your name, company name, email address, phone number, and billing/shipping address.

• Account Information – including login details for our systems, order history, and customer records.

• Payment Information – processed securely via trusted third-party payment providers (we do not store full card details).

• Operational Data – order details, shipping information, stock levels, and fulfilment preferences.

• Website Usage Data – including cookies, IP addresses, and analytics to improve user experience.

2. How We Use Your Information

We use collected data to:

• Provide and manage our fulfilment and logistics services

• Process and dispatch customer orders efficiently

• Communicate with you regarding your account and services

• Improve and personalise our operations

• Comply with legal and regulatory requirements

3. Sharing of Information

We do not sell or rent your personal information. We may share limited data only with:

• Trusted service providers (e.g., couriers, IT providers, payment processors) strictly for operational purposes

• Legal authorities if required by law, regulation, or court order

4. Data Security

We implement strong security measures to safeguard your information, including:

• Secure servers with restricted access

• Encrypted data transfers (SSL)

• Regular monitoring and compliance checks

5. Data Retention

We retain your information only for as long as necessary to fulfil our contractual obligations, comply with legal requirements, or resolve disputes.

6. Your Rights

As a user, you have the right to:

• Access the personal information we hold about you

• Request correction or deletion of your data

• Object to certain types of data processing

• Withdraw consent where applicable

To exercise these rights, please contact us at:
📧 sales@swiftboxfulfillment.co.uk

7. Cookies Policy

Our website uses cookies to improve performance, analyse traffic, and personalise content. You can adjust your cookie preferences through your browser settings.

8. Changes to This Policy

SwiftBox Fulfilment reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised “Last Updated” date.