In addition to order processing, SwiftBox Fulfilment provides comprehensive returns management services to simplify your post-purchase process.

Once you authorise a return with your customer, the item can be shipped directly back to our warehouse via a dedicated P.O. box address assigned to your account. Upon arrival, the package is scanned into our system and linked to the correct customer order for full traceability.

Our team then inspects the returned items, checking their condition and verifying if they are complete, unopened, and with intact packaging. Based on your pre-agreed return handling rules, we can:

• Return the product to stock for resale

• Repackage it for future sale

• Set it aside for disposal if the item is damaged or unsellable

At the end of each day, you’ll receive a clear returns report, giving you all the details needed to process any refunds or exchanges in line with your own policy. Additionally, full returns data is always available, so you can track and manage returns whenever you need.

With SwiftBox Fulfilment’s UK returns services, you gain a smooth, reliable process that keeps customers happy and reduces operational stress.